POLICIES

Home / POLICIES

POLICIES

Our quality policy is based on satisfying the needs of our clients, meeting their requirements and trying to exceed their expectations. For this, the management of the Boutique Hotel Parador San Miguel Oaxaca knows that competent personnel are essential, trained and involved in the achievement of objectives and committed to the hotel, our customers and society in general.

The primary and permanent objectives of our quality policy are:

Guarantee effective and efficient attention, focused on the client and concerned about their comfort, experience and security.

Continuously improve the quality of our service by training our staff and identifying areas for improvement.

Comply with the regulations applicable to all the activities of the Hotel and the Restaurant.

To achieve these objectives, the management of the Hotel Parador Boutique San Miguel Oaxaca is committed to promote the following actions:

• Consider the satisfaction of our guests as the fundamental objective of all activities.

• Live the quality objectives daily.

• Reduce the possible failures, with the consequent increase in safety and effectiveness, for which a responsible commitment of all professionals is necessary for their own work and that actions and programs aim to prevention before the correction.

• Promote the professional development of the people of the Hotel as the main engine of innovation and knowledge of our Hotel in the services it provides. •

To be an environmentally friendly organization from which healthy environments are developed or strengthened, to which it commits through its declaration of its environmental program

• We require a valid credit card at the time of booking and upon registering at the Hotel.

• To consider a reservation make sure you receive the confirmation number after you have sent your payment or guarantee of payment.

• Cancellation without charge 15 days before arrival in high season or 72 hours before during low season.

• All reservations are canceled at 10:00 pm on the mentioned date, please let us know your arrival plans.

• If you do not show up at the hotel, you will be penalized with THE TOTAL OF THE STAY, which will be charged to the credit card you previously provided. Non-refundable in any case.

• All cancellations must be made by sending an email.

• Entry time 3 p.m. To ensure your room before this time we recommend you book your room from one night before.

• Departure time 12:00 p.m. If you want to leave later please ask our staff for availability, if you prefer you can book an additional night with a special price (only applies in low seasons)

• Our Hotel Parador San Miguel Oaxaca does not have its own parking area, however our staff can suggest the closest one and we will inform you of the rates.

SERVICIOS DE HOSPEDAJE INDEPENDENCIA S.A. DE C.V. better known as HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA, with address at street Independencia 503, Colonia CENTRO, Oaxaca city, municipality or delegation Oaxaca, C.P. 68000, in the entity of Oaxaca, country of Mexico, and internet portal www.paradorsanmigueloaxaca.com, is responsible for the use and protection of your personal data, and aware of the importance of your information and the trust you place in us, we report the following: For what purposes will we use your personal data?

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the service requested, but that allow us and facilitate to provide better service:

• provide the services you have requested

• notify you of new services

• communicate about new changes

• evaluate the quality of our services and in general comply with the obligations that have been contracted

• Marketing or advertising

• Commercial prospection

In case you do not want your personal data to be used for these secondary purposes, please indicate it below:

I do not consent to my personal data being used for the following purposes:

[ ] provide the services you have requested

[ ] notify you of new services

[ ] communicate about changes in them

[ ] evaluate the quality of our services and

[ ] Marketing or advertising

[ ] Commercial prospecting

The refusal to use your personal data for these purposes may not be a reason for us to deny the services and products you request or contract with us.

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal information:

• First name

• Civil status

• Federal Taxpayers Registry (RFC)

• Place of birth

• Birthdate

• Nationality

• Home

• Personal phone

• Cell phone

• Email

• Signature autograph

• Age

• Photography

• Position held

• Work address

• Institutional email

• Institutional telephone

• Titles

• Hobbies

• Sports that you practice

How can you access, rectify or cancel your personal data, or oppose its use? You have the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). Also, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.


To exercise any of the ARCO rights, you must submit the respective application through the following means:

Web page

To know the procedure and requirements for the ARCO rights, we offer you the following means:

Web page

The contact details of the person or department of personal data, which is in charge of processing the ARCO rights applications, are the following:

a) Name of the person or department of personal data: JUDITH ILESCAS LOPEZ

b) Address: Calle Independencia 503, Colonia CENTRO, Oaxaca City, Municipality or Oaxaca Delegation, C.P. 68000, in the state of Oaxaca, country Mexico

c) Email: gerencia@paradorsanmigueloaxaca.com

d) Telephone number: 9515149331 you can revoke your consent for the use of your personal data. You can revoke the consent that you have granted us for the treatment of your personal data. However, it is important that you keep in mind that in all cases we cannot meet your request or conclude the use immediately, since it is possible that due to some legal obligation we need to continue treating your personal data. Also, you must consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us.

To revoke your consent you must submit your request through the following means:

Email

To know the procedure and requirements for the revocation of the consent, we put at your disposal the following means:

Website www.paradorsanmigueloaxaca.com

How can you limit the use or disclosure of your personal information?

In order for you to limit the use and disclosure of your personal information, we offer you the following means:

Email: gerencia@paradorsanmigueloaxaca.com

How can you know the changes in this privacy notice?

This privacy notice may suffer modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.

We promise to keep you informed about the changes that may occur to this privacy notice, through: website.

The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows:

Consult website www.paradorsanmigueloaxaca.com

Last update: 12/02/2013

1. General

Using this website and / or registering as a user presupposes the acceptance of these conditions.

2. Ownership of this web page

This web page is property of SERVICIOS DE HOSPEDAJE INDEPENDENCIA S.A. DE C.V. better known as HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA.

All rights to its content, images and texts are property of HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA.

3. Use of Content

Unless explicitly authorized by HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA, you cannot reproduce, transmit or exploit the content of this website in any way.

4. Responsibilities

4.1. Even though HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA, puts the maximum effort in guaranteeing the precision and accuracy in the content of this web page, this may contain errors or inaccuracies. Consequently, we do not guarantee the veracity, reliability or accuracy of its content.

4.2. HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA rejects the responsibility on the information contained in web pages of third parties connected by links, with the web pages of HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA.

4.3. Under no circumstances, HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA will be held responsible for any damage or prejudice of any kind from using, or in relation to, the use of this website.

4.4. You must compensate HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA against any damage or harm resulting from your breach of these conditions or the use of the content of this website without prior authorization.

5. Divisibility

If any stipulation of these conditions lacks of validity or happen to lack validity
or it becomes unenforceable under the applicable law, such stipulation would have no effect, but only to the extent of that precise lack of validity, and will not affect any other stipulation of the present conditions.

6. Legislation and applicable jurisdiction

These conditions of use must be interpreted and are governed by current Mexican legislation. Any dispute arising from these conditions must be addressed to the courts of the Federal District, Mexico. However, this shall not prevent HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA from exercising the right to resolve any litigation in another competent jurisdiction.

7. Modifications

HOTEL BOUTIQUE PARADOR SAN MIGUEL OAXACA reserves the right to change the content of this web page, at any time and without prior notice.

We are a great team, we enjoy what we do and we pass it on to those who visit us.

We are a leading company in the provision of hosting services and food services both in the city at a national and international level, we handle high quality standards, and we exceed the expectations of customers, suppliers, shareholders and collaborators. Always obliged to offer a touch of distinction and personal contribution, typical of the culture of Oaxaca, taking care of the environment.

Serve and satisfy our customers, offering them quality accommodation and food, supporting local producers and artisans, in a distinctive environment with an attractive personality, with great sense and dedication, that achieve the professional and personal development of our collaborators and shareholders, as well we care for and preserve our environment